Managing Service Delivery

Part I of Essay
In the literature concerning leadership, vision has a variety of definitions, all of which include a mental image or picture, a future orientation, and aspects of direction or goal. Vision provides guidance to an organisation by articulating what it wishes to attain. It ser ....

Part II of Essay
.... organisation. Vision is a compelling picture of the future that inspires commitment. It answers the questions: Who is involved? What do they plan to accomplish? Why are they doing this? Vision therefore does more than provide a picture of a desired future; it encourages people to work, to strive for its attainment. For public sector leaders who implement change in the product or service they deliver, vision is "a hunger to see improvement" (Pejza, 1985). As important as it is to know what vision is, it is also important to know what vision i ....