Total Quality Management

Part I of Essay
TQM stands for , which is “a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams”. (Joseph R. Jablonski Implementing TQM) The origin of TQM was derived durin ....

Part II of Essay
.... (4) To continue to train ourselves and our associates so that the services we give will be more and more intelligently performed; (5) To improve constantly the human factor in our business; (6) To reward men and women in our organization through participation in what the business produces; (7) To test every policy, method, and act in this way: “Does it square with what is just and right?” The Penny Idea exercises customer satisfaction, fairness, quality, value, associate training, and rewards for performance ....